Teacher's AideBack

Terms of Service

Last updated: September 4, 2026 (version 2026-09-04)

1. Parties and acceptance

These terms are a contract between you and Josiah Loewen, carrying on business as Teacher's Aide, Manitoba, Canada, PO Box 474, Rosenort, MB R0G 1W0 (“we”), the operator of Teacher’s Aide (“the Service”). By creating an account or using the Service you agree to them. If you do not agree, do not use the Service. We record the date and version of the terms each account accepted.

2. Service description

Teacher’s Aide is a Canadian report-card writing assistant for K-12 teachers. Depending on your plan and province, the Service may include:

  • student and classroom management;
  • a searchable comment bank aligned to provincial learning outcomes, and comment assembly;
  • writing comments from your marks and exporting them to your report-card system;
  • optional AI-assisted writing suggestions.

This list is not exhaustive. Features may be added, changed, or removed over time. We do not promise any guaranteed service level or continuous availability (section 11).

3. Eligibility and accounts

  • You must be at least 18 and a teacher, educator or authorised staff member of a school or division.
  • One account per person. A seat on a school or division plan is assigned to one named teacher and may not be shared.
  • You must provide accurate information and keep it current.
  • You are responsible for the confidentiality of your password and rescue code, and must notify us promptly of any unauthorized use.

4. Your content and student data

Student names and other personal information are encrypted at rest (AES-256-GCM) and stored in Canada; see our Privacy Policy for where it is processed. You, or your school division where it holds the subscription, remain the owner of the data entered; we claim no rights in it. We never use student data to train AI models.

You grant us a limited, non-exclusive licence to host, copy, process, back up and transmit your content (including to the providers named in the Privacy Policy) solely to provide the Service to you. The licence ends when your content is erased. You warrant that you are authorised to enter the information you enter.

5. Free trial, subscription and renewal

Every new account starts with a 7-day free trial. No payment card is required to start the trial. To keep using the Service after the trial, you choose a subscription and provide a payment method at that point, at the current prices shown on the pricing page, plus applicable taxes (GST/HST and provincial sales tax according to your billing address, calculated and shown before you pay). Subscriptions are billed annually, in Canadian dollars.

Automatic renewal. Your subscription renews automatically at the end of each annual period, at the price then shown on the pricing page plus taxes, unless you cancel before the renewal date. We email you before each renewal. If the price is going to change, we tell you at least 30 days before it applies to you, and you may cancel without charge before that date.

School and school-division plans are billed per teacher seat; the seat count can be adjusted at any time from settings, and changes are prorated and charged or credited automatically through Stripe. At our discretion, a teacher on approved leave (parental, medical or sabbatical) may keep access without payment for the length of the leave, on request from Settings.

6. Cancellation

You may cancel your subscription at any time from Settings. Cancellation takes effect at the end of the current paid period: you keep access until then, and by default we do not issue refunds for the unused portion of a period.

7. Refunds

If you’re not satisfied with your first payment, contact us within 14 days of that payment and we’ll issue a full refund, taxes included, no questions asked, to the original payment method within 10 business days. Requests made after that window are handled at our discretion, on a case-by-case basis. To make a request, write to us (section 17). Any rights you have under your province’s consumer-protection law are in addition to the above.

8. Payment failures

If a renewal payment fails, we retry it and let you know. A customer who has paid before keeps full access for 7 days; after that the account becomes read-only until payment succeeds. If payment is not resolved we may end the subscription, and the rules in section 14 on lapsed access apply.

9. Acceptable use

You agree not to:

  • upload illegal, defamatory, or privacy-infringing content;
  • enter information you are not authorised to disclose, or use the Service contrary to your school division’s rules;
  • attempt to bypass security measures or usage limits, or access the Service by automated means (scraping, bots);
  • attempt to identify students from other users’ data;
  • share your account, or redistribute or resell access to the Service.

10. Intellectual property and your licence

Comments you enter belong to you. The default comment bank, application code, comment frameworks and report-card templates belong to Teacher’s Aide and are protected by Canadian copyright. Provincial learning outcomes quoted in the Service belong to the respective government and are reproduced with attribution.

We grant you a non-exclusive, non-transferable licence to use the Service and to incorporate text from the default comment bank into the report cards you produce with the Service during your subscription. Report cards you have exported remain yours after the subscription ends. You may not extract or republish the comment bank itself. Suggestions you send us may be used without obligation to you.

11. Disclaimer of warranties

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

You are the author of your report card comments. The Service helps you draft them; it does not write them for you and it does not assess your students. Anything it generates — from your marks, from the comment bank, or from the AI assistant — is a draft for you to read, correct and approve before it goes to a parent. AI output in particular can be wrong or inappropriate. Your professional judgement is what makes a comment fit to send, and it remains yours.

We do not warrant that the Service will be uninterrupted or error-free, that generated text will be accurate or suitable for any particular student, or that it will satisfy the reporting policy of any school, division, or ministry. Confirming that what you send meets your employer’s requirements is your responsibility.

12. Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to the Service is limited to the greater of the amount you have paid in the previous 12 months or CAD $100. We are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, except where the law does not allow that exclusion.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, including for our own gross negligence or wilful misconduct, or any right you have under the consumer-protection law of your province. If you are a consumer in Quebec, sections 12 and 13 apply only to the extent permitted by the Consumer Protection Act.

If you are a consumer in Ontario, this is an internet agreement under the Consumer Protection Act, 2002: the price, the renewal terms and the cancellation rights in sections 5 to 7 are shown before you pay, the confirmation email is your copy of the agreement, and you may cancel within 7 days of receiving that copy if the required information was not disclosed. If you are a consumer in British Columbia, this is a distance sales contract under the Business Practices and Consumer Protection Act: you may cancel within 7 days of receiving your copy of it, or within 30 days if a copy was not provided, and any amount paid is then refunded within 15 days. If you are a consumer in Prince Edward Island or Yukon, the consumer protection legislation of your province or territory applies to this agreement, and nothing in these terms limits the rights it gives you.

13. Indemnification

You agree to indemnify us against any third-party claim, and the reasonable costs arising from it, resulting from:

  • content you entered or distributed without authority to do so, including student information; or
  • your breach of any law, of privacy legislation, or of these terms.

This does not apply to the extent a claim arises from our own breach of these terms or our own negligence, or beyond what the consumer-protection law that protects you permits.

14. Termination and lapsed access

You may delete your account at any time from Settings. Before deleting it, you can export your data (student records, comments, and report cards) from Settings. Once your account is deleted, your account data is retained for 30 days in case you change your mind, and is then permanently removed — see the Retention section of our Privacy Policy for details. If your access lapses without you deleting the account — the trial ends or the subscription is not renewed — your students, classes, comments and custom subjects are permanently deleted 4 months after access ended, unless you are on approved leave; export your data before then if you want to keep it.

We may suspend or close an account for violation of these terms, with reasonable notice when possible. Sections 4, 10, 11, 12, 13 and 15 survive the end of the contract.

15. Governing law and disputes

These terms are governed by the laws of Manitoba and the federal laws of Canada that apply there. The courts of Manitoba, sitting in Winnipeg, have jurisdiction over any dispute. If you are a consumer, nothing in this section takes away protections, or the right to bring a claim in the courts of the province where you live, that the law gives you. Before any claim, write to us: most disputes are settled with an email.

16. General

  • Changes. We may change these terms. Material changes are announced by email at least 30 days before they take effect; the date and version number at the top of this page identify the version in force. If you do not accept a change, cancel before that date; continuing to use the Service after it is acceptance.
  • Entire agreement. These terms and the Privacy Policy are the whole agreement between you and us about the Service, subject to any separate written agreement signed with a school division, which then governs for that division.
  • Severability. If a provision is found invalid, the rest remain in force.
  • Waiver. Not exercising a right is not a waiver of it.
  • Assignment. You may not assign this contract. We may assign it to a successor that takes over the Service, and will tell you if we do.
  • Force majeure. Neither party is liable for a failure caused by events beyond its reasonable control.
  • Notices. Notices to you go to your account email; notices to us go to the address in section 17.
  • Language. The French and English versions have equal force. For Quebec customers, the French version prevails.

17. Contact

Josiah Loewen, carrying on business as Teacher's Aide, Manitoba, Canada, PO Box 474, Rosenort, MB R0G 1W0. For any questions: hello@teachersaide.ca